Shipping policy

Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping with Faith Culture! Because our products are made to order, please allow time for both production and shipping.

Order Processing & Production

Most orders are produced and shipped within 2–7 business days after your order is submitted.

Production times are estimates and may vary depending on product availability, order volume, holidays, and other circumstances.

Shipping Times

Once your order has completed production and ships, estimated U.S. delivery times are generally:

Standard Shipping: approximately 2–5 business days
Other shipping options may be available at checkout depending on the product and destination.

Production and shipping times are estimates and are not guaranteed.

Order Tracking

Once tracking information becomes available, you will receive a shipping confirmation email with your tracking information.

Please note that tracking information may take time to update after a shipping label is created.

Shipping Delays

Occasionally, orders may experience delays due to circumstances outside of our control, including weather, carrier delays, holidays, high order volume, product availability, or other unforeseen circumstances.

If you have concerns about a delayed shipment, please contact us and we will help investigate your order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address results in an unsuccessful delivery or returned package, additional charges may apply to have the order reproduced or reshipped.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has entered production, changes cannot be guaranteed.

Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact Faith Culture so we can help investigate the shipment.

If tracking shows the package as delivered but you cannot locate it, we recommend first checking with household members, neighbors, the delivery location, and the shipping carrier.

Please contact us if you still cannot locate your package so we can review the situation and determine what options may be available.

Damaged Packages or Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Email: faithculturecustomerservice@gmail.com

Please include: