Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At Faith Culture, we want you to love your purchase. Because each item is made to order specifically for you, please review your size, color, design, and shipping information carefully before placing your order.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

  • Ordering the wrong size or color
  • Changing your mind after your order has been produced
  • Buyer’s remorse or personal preference

Please review the size guide and product information carefully before ordering.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the incorrect item, please contact Faith Culture within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and the issue
  • A photo of the size tag when applicable

Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund.

For approved damaged, defective, or incorrect items, you generally will not be required to return the original product.

Sizing

Please carefully review the size chart before ordering. Since every item is made to order, we cannot provide a refund or exchange when the correct product and size ordered were received but the customer selected the wrong size.

If you believe the garment itself was manufactured in the incorrect size or does not reasonably match the provided sizing specifications, please contact us with photos so we can review the issue.

Refunds

If a refund is approved, Faith Culture will issue the refund to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Address Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a free replacement or full refund. Please contact us as soon as possible if you notice an address error.

Lost Packages

If your package appears to be lost in transit, please contact Faith Culture so we can investigate the shipment and determine the appropriate resolution.

Questions?

If you have any questions or experience an issue with your order, please contact us at:

Email: Faithculturecustomerservice@gmail.com

Thank you for supporting Faith Culture.

Wear Your Faith. Live Your Faith. ✝️